​We strive to deliver excellent services to our customers. However, we understand that unforeseen circumstances may lead to cancellations. Below is our detailed policy for cancellations and refunds:

 

1. Software Services and Software as a Service (SaaS)

    •    Refund Amount:

    •    80% of the total amount will be refunded if the cancellation is made 15-10 days prior to the scheduled date of service.

    •    In special cases, at our discretion, a 100% refund may be provided.

    •    Cancellation Period: Refund requests made less than 7 days prior to the service date are not eligible for any refund.

 

2. Video Production and Marketing Services

    •    Refund of Booking Amount:

    •    50% of the booking amount will be refunded if cancellation is made within 10 days of the project date.

    •    80% of the booking amount will be refunded if cancellation is made more than 15 days before the project date.

    •    Non-Refundable Cases: Cancellations made less than 7 days before the project date will not be eligible for a refund, except in extraordinary circumstances, evaluated on a case-by-case basis.

 

General Refund Process

    •    Refund requests must be initiated by contacting our customer support team via email at [support@example.com] or through the contact form on our website.

    •    Approved refunds will be processed within 7-10 business days and credited to the original payment method used.

 

Exceptional Circumstances

 

In cases where circumstances are deemed extraordinary (e.g., force majeure events or errors on our end), we reserve the right to provide refunds beyond the above-stated policies.

 

By availing of our services, you acknowledge and agree to abide by these cancellation and refund terms. For any clarifications, please contact us at [info@miyainfotech.com].

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